All sellers are expected to meet and maintain certain standards: 

1. Must be an Australian Owned Business, or micro seller based in Australia. 

2. Products must described truthfully and accurate in all details. 

3. When a Product is Australian made or grown, it must be labelled or represented accurately. 

4. As AusE1 is about helping All Australian owned businesses we welcome imports in Australian Marketplace, however we will monitor closely to keep a balance & fairness to all Aussie sellers.

5. Products advertised must be stocked or be able to be sourced from your wholesale supplier within 48hrs to meet deadline for dispatch(unless clearly marked in advert). Suitable replacements do not wash with most customers so please be confident of the actual product described is available before uploading. It's your responsibility to ensure products are paused if temporarily available. 

6. Orders dispatched within 24hrs preferred - 48hrs max.(exception being long weekends etc)

 7. Delivery to customers’ needs to be undertaken by reputable service capable of meeting the delivery standards expected (within 7 business days Australia wide). (WA & NT remote excepted).Obviously customers prefer faster delivery and a tracking number where possible.

 8. Maximum 24hr response time to customer queries.

 9. Australian Consumer Law also applies to all products and transactions. 

10.Refunds to be approved within 48hrs of receiving goods or notification & any correspondence to be done professionally as per policy and trying to maintain a good customer experience.

 11.Maintain a good rating of above 3.5 out of 5.

 12. Sellers must not contact consumers for separate transactions outside of Marketplace. We are building this to help Australian Business & Communities so we ask you to act to a professional standard. 

13.AusE1 Pty Ltd reserves the right to make changes to the Australian Marketplace Standards at any time. Any major changes will be forwarded to sellers within 30days. 

IN ORDER TO MEET OUR PROMISE TO OUR CUSTOMERS OF TIMELY DELIVERY AND COMMUNICATION WE REQUIRE SELLERS TO: 

1. – SHIP ALL ORDERS PREFERABLY WITHIN 24 HOURS OF RECEIVING THE ORDER (EXCLUDING WEEKENDS) 

2. – STOCK ALL PRODUCTS ADVERTISED OR BE ABLE TO FULL FILL WITHIN THE 48HR MAX DISPATCH LIMIT. (UNLESS STATED ON PRODUCT DESCRIPTION) 

3. – ALL ORDERS TO BE SHIPPED IN SAFE AND SECURE PACKAGING. 

4. – SEND A SHIPPING NOTIFICATION AS SOON AS ANY ORDER IS DISPATCHED. 

5. – PROVIDE TRACKING NUMBERS VIA SHIPPING NOTIFICATION EMAILS. 

6. – USE A RELIABLE TRANSPORT PROVIDER TO ENSURE DELIVERY AUSTRALIA WIDE IN NO MORE THAN 7 BUSINESS DAYS* 

7. – INCLUDE SHIPPING NOTES (MANIFEST) WITH ALL PARCELS TO CLARIFY CONTENTS OF PARCELS AND SELLER INFORMATION. 

8. – WE UNDERSTAND THAT FROM TIME-TO-TIME THINGS CAN GO WRONG IN THE FULFILLMENT PROCESS. BE PROACTIVE WITH YOUR COMMUNICATION IF YOU CANNOT MEET THE ABOVE EXPECTATIONS – PLEASE DO NOT WAIT FOR CUSTOMER COMPLAINTS. SHIPPING/DELIVERY DETAILS ON PRODUCT DESCRIPTION SHIPPING COSTS ARE ONE OF THE BIGGEST BARRIERS TO BUYING ONLINE , SO KEEPING YOUR SHIPPING COSTS COMPETITIVE WILL HELP TO DELIVER BETTER CONVERSION AND ENCOURAGE REPEAT PURCHASE. (TO ACHIEVE MORE SALES PLEASE INCLUDE SHIPPING IN PRICE OF ITEM WHEN POSSIBLE). PLEASE NOTE: ANY MARKETPLACE-WIDE FREE SHIPPING PROMOTIONS ARE PAID FOR BY AUSTRALIAN MARKETPLACE(EXCLUDES PRODUCTS ALREADY INCLUSIVE OF FREE SHIPPING). HOW IT WORKS:– ALL SELLERS ARE REQUIRED TO CLEARLY DISCLOSE THE SHIPPING RATE TO CUSTOMERS ON THE PRODUCT LISTING PAGE FOR EVERY ITEM THEY LIST ON AUSTRALIAN MARKETPLACE.– ITEMS MUST BE FLAGGED AS “STANDARD” SHIPPING OR “BIG AND BULKY” (BIG & BULKY APPLIES TO ALL PRODUCTS THAT DO NOT FIT WITHIN THE AUSTRALIA POST PACKAGE DIMENSIONS FOR STANDARD DOMESTIC SHIPPING WHICH IS >22KGS AND >1.05M IN ANY ONE DIMENSION).– WE STRONGLY RECOMMEND FREE SHIPPING FOR NORMAL SIZED ITEMS WHEN ORDERS EXCEED $49.00 AS A MINIMUM(WHEN POSSIBLE).

MANAGING RETURNS & REFUNDS TO IMPROVE CONVERSION, BUILD TRUST WITH CUSTOMERS, AND IMPROVE YOUR SELLER RATING, YOU ARE REQUIRED TO:

 1. ADVISE RETURN ADDRESS DETAILS FOR SHIPPING UPON REGISTRATION ON AUSTRALIAN MARKETPLACE. 

2. MEET ALL AUSTRALIAN CONSUMER LAW AND ASSOCIATED REGULATIONS IN RESPECT TO ACCEPTING RETURN OF FAULTY OR INFERIOR PRODUCTS OR SERVICES. 

3. MANAGE ALL REFUNDS THROUGH AUSTRALIAN MARKETPLACE SELLER PORTAL OR BY CONTACTING YOUR ACCOUNT MANAGER TO ENSURE RECORDS OF RETURNS ARE ACCURATELY MAINTAINED. 

4. IF A REPLACEMENT IS PREFERRED BY CUSTOMER, PLEASE PROCESS, AND SEND WITHIN 24HRS ON THE QUICKEST TRANSPORT AVAILABLE TO PROMOTE/SAVE THE GOOD CUSTOMER EXPERIENCE. 

5. REFUND A CUSTOMER ANY POSTAGE COST INCURRED BY THE CUSTOMER IF THEY RECEIVE THE WRONG ITEM ORDERED OR A FAULTY ITEM. 

6. IF YOU BELIEVE THE ITEM RETURNED TO YOU HAS BEEN DAMAGED BY THE CUSTOMER OR IS NOT THE ITEM, YOU SENT TO THEM ORIGINALLY PLEASE CONTACT YOUR AUSTRALIAN MARKETPLACE ACCOUNT MANAGER RATHER THAN THE CUSTOMER DIRECTLY (or at least cc us in further communication).

PRODUCT LISTING STANDARDS

AUSTRALIAN MARKETPLACE IS A HOME FOR SELLERS OF QUALITY PRODUCT CURATED BY AUSE1, AND CUSTOMERS EXPECT A CERTAIN CONSISTENT STANDARD WHEN IT COMES TO THE WAY WE PRESENT PRODUCTS ONLINE. IMAGES AND PRODUCT ATTRIBUTES NEED TO MEET THE FOLLOWING STANDARDS TO BE PUBLISHED ONLINE:

MINIMUM OF 1 IMAGE PER PRODUCT, MAXIMUM OF 8 IMAGES

FOR PRODUCT SHOTS, THE PRIMARY IMAGE MUST BE ON WHITE BACKGROUND WHERE APPROPRIATE

FILE TYPE = .PNG,GIF,JPG,JPEG AND WEBP.... FILE SIZE = LOWER THAN 32MB...MIN SIZE OF 1000PX X 1000PX

– ALL IMAGES OF THE LISTED ITEM MUST BE OF THE PRODUCT/SERVICE ITSELF OR THE PRODUCT IN USE– NO IMAGES ARE TO CONTAIN SELLER CONTACT DETAILS, PRICING, TEXT OVERLAYS, WATERMARKS OR ADVERTISING MATERIAL

– ALL MANDATORY PRODUCT ATTRIBUTES ARE REQUIRED FOR A PRODUCT LISTING TO GO LIVE AND LISTED ON AUSTRALIAN MARKETPLACE

– WE PERSONALLY FIND CANVA & PHOTOSHOP BEST TO USE.

Please Note: As we are a social enterprise of sorts and all profits go back into the Marketplace, there are a few main things we ask. 

1. Please do not conduct transactions with marketplace customers outside marketplace.

2.So we can promote you properly we ask that you put all products on the marketplace. 

3. Products are to be the same price or cheaper than advertised via your your own or other sites. 

4. as we quite often promote brands Australia wide however to do this we need to give them the wow factor when we direct them to your marketplace page/products. 

5. Please put effort into excellent images and content. 

6. If we all come together with central destination for consumers we can give Aussie consumers a chance to Shop Australia First through Aussie vendors not via foreign sites.